SAP Business One – 9.3 RMA
SAP Business One goes from strength to strength. We are now seeing enhancement possibilities coming through day by day for the next release. This post focuses on an often requested feature, The Return of Goods or RMA Process.
Return Material Authorisation (RMA). SAP Business One boasts a wide number of marketing documents to accommodate most business flows, one ‘missing component’ was the RMA. An RMA is a document issued to a customer when they have indicated that they are unhappy with a product and wish to return it. In the sales cycle this transaction type precedes the return but it does not have an impact on stock. It can be generated from the menu, copied from a Delivery, from an Invoice or from within a Service Call, if Service Calls are being used to log complaints.
The Inecom Team are looking to showcase “The SAP Business One RMA process” at the next Inecom SAP User Group Meeting (ISUG), subject of course to SAP releasing this feature!
As always please let us know if we can help!